Skip to main content

Terms of Service


This website is operated by ESINEM ROPE. Throughout the site, the terms “we”, “us” and “our” refer to ESINEM ROPE. ESINEM ROPE offers this website, including all information, tools and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on BigCommerce. They provide us with the online e-commerce platform that allows us to sell our products to you.

ESINEM Rope controls and operates this site from its offices within France. The laws of France and UE govern claims relating to including the use of this site.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

By visiting our site and/or purchasing something from us, and we agree to be bound by the following terms and conditions (“Terms of Service”) including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Accuracy, completeness and timeliness of information

ESINEM Rope and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. You agree that it is your responsibility to monitor changes to our site.

Product descriptions

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Please be aware that rope diameters are generally greater than the nominal diameter to allow for stretch in use. All rope sizes are nominal and can vary by around +/- 5%-10%. We are happy to send samples so you can check the rope suits you usage and preferences.

From time to time there may be information on ESINEM Rope that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

Products may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit Shipping & Returns.


Prices and availability of items are subject to change without notice.


We reserve the right to refuse any order you place with us.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur ESINEM Rope cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Dispatch times

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Dispatch times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

Items in stock will be sent within 2 to 4 business days.

Please allow between 5 to 8 business days if your order includes items requiring treatment e.g dry treatment or washed ropes. Note that this is a maximum delay, which may be shorter.

Delays may be extended during periods of company closures.

Shipping & Returns

To view our shipping and returns policy, please visit Shipping & Returns.

ESINEM Rope's returns policy has been set up to keep costs down and to make the process as easy for you as possible.


If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days of exchange or refund. 

We strongly recommend that you fully insure your package that you are returning. We request the use of a carrier that can provide a tracking number. ESINEM Rope will not be held responsible for items lost or damaged in transit.

All shipping back to ESINEM Rope is paid for by the customer. We are unable to refund you postal fees, if we have paid them for you they will be deducted from the refund.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

See more: Shipping & Returns


For reasons of hygiene and public health, refunds/exchanges are not available for used rope or other items that might come into intimate contact (this does not apply to faulty goods – faulty products will be exchanged like for like).

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered or the product arrives damaged or faulty, please contact us immediately. 

Fitness for purpose & Risk Awareness

It is the customer's responsibility to ensure that the items are fit for their intended purpose, they have sufficient skills to use them safely and they are aware of the inherent risks of rope bondage and other related activities. Natural fibre rope is not rated or certified for breaking strain due to myriad factors that might affect strength, e.g. rot, wear, pests. For this reason, it is not possible to calculate safe working loads, therefore ESINEM Rope do not warrant such products for load-bearing applications.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. ESINEM Rope uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes:

  • To ship orders and contact you if necessary,
  • To send you newsletters and details of offers and promotions in which we believe you will be interested,
  • To improve the content design and layout of the website,
  • To understand the interest and buying behaviour of our registered users,
  • To perform other such general marketing and promotional focused on our products and activities.


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by ESINEM Rope and are protected by international copyright laws.

License and Site Access

ESINEM Rope grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of ESINEM Rope.


ESINEM Rope is a trading title of the company HELIO COMPANY located at route d’Etretat 76790 BORDEAUX-SAINT-CLAIR, France.